Key takeaways
- App status is the whole ballgame. The same crash can be a $50,000 case or a $1,000,000 case depending on what the driver's phone was doing. Insurers know this and dispute it hard.
- You are usually suing a policy, not a company. Because drivers are classified as independent contractors, the claim ordinarily runs against the insurance layer rather than against the platform itself.
- You probably agreed to arbitration. A New Jersey appellate court enforced Uber's arbitration clause against a couple badly hurt in a crash, based on terms accepted in the app months earlier.
- The rules moved in 2026. California cut the uninsured motorist coverage available to rideshare passengers from $1,000,000 to $60,000 per person, effective January 1.
This guide is written and reviewed by our editorial team to be accurate and current. It is general information, not legal advice, and reading it does not create an attorney-client relationship. Coverage rules are set state by state and are changing quickly, so only a licensed attorney in your state can tell you how they apply to you. If you are facing an emergency, call 911.